Tag: facebook

The Leviathan and Facebook Messaging

It’s incredible how quickly social norms have developed on facebook since its founding in 2004. For the most part, we all have an idea of what’s socially acceptable behavior and what’s unacceptable, inconsiderate or even downright creepy. Much of this social awareness on facebook has to do with the fact that most interactions start off Face to Face (FtF) before moving to the social networks computer-mediated communication (CMC) basis before finally ending up as mix-mode relationships. There are, however, a few gray areas that aren’t quite so established. I will examine the facebook messages feature.

The Norm

It seems like the growing trend with facebook messages is to treat them the same way as you would treat a new email in your inbox. Most people have the email notification feature for facebook messages turned on. As such they are notified very quickly when someone leaves them a message. The standard, socially acceptable behavior when receiving a facebook message seems to require responding promptly to the message, just like you would to any email that requires a response. Responding later than a few days is considered unacceptable and often raises concern for the original sender.

 

The Leviathan

Failure to follow the social norm and respond quickly usually leads to a few negative consequences. As with many people, I’m very busy during the week juggling work, grad courses, a nonprofit and a healthy interest in technology. In addition, I turned off the facebook email notification feature for messages that come into my email inbox—I simply found the feature a little annoying and not worth the hassle of spending time cleaning my  inbox each day.

The combination of being very busy and not having the email notification for messages turned on has led to my breaking the norm of timely response on a few occasions. My cousin in London and I communicate frequently about our weekly activities and how our respective families are doing. I usually respond promptly to her messages and multiple questions about how I’m doing.

However on one occasion, I failed to respond to her facebook message for just over a week. This led to a lot of anxiety on her behalf as she thought I may be ill or depressed. She ended up calling my mom and frantically explained how worried she was. This of course made my mom worried about my well being. Before I knew it everyone in my family—both immediate and extended—was calling me to ask how I was doing and to offer their own medical advice. I quickly realized that I ought to respond to facebook messages as soon as possible if not suffer from a barrage of inquiries about my well being, which were well taken but slightly embarassing.

 FtF Departures from CMC

Facebook messages don’t really have a face-to-face equivalent. As such, it is difficult to discuss the enforcement of norms and the leviathan. On the whole, FtF violation of norms usually lead to less sympathy and more hostility. Typically, if you see someone and they try to engage you in conversation and you ignore them, they will take offense or decide to ostracize you. In that sense, the consequences of ignoring another person when inhabiting the same physical presence are much more severe. After all, CMC is far more conducive to concepts like deception and practices like butler lies than FtF interaction. So it should come as no surprise then that the enforcement of CMC norms do not directly translate over to FtF communication.

Facebook Groups: Bringing People Together

Does anyone remember one of facebook’s hallmark features: the facebook group? I know this app is a thing of the past, but it’s worth mentioning for a couple of reasons.

In his publication on groupware and social dynamics in 1994, Jonathan Grudin argues that there are eight major challenges that developers of technology applications seeking to create better virtual spaces for collaboration must overcome. Since 1994 developers have to a large extent overcome many of these challenges. And while there still remain many problems with virtual groupware, technology and groupware development have improved tremendously. No where is this better seen than in Facebook’s old groups feature. Facebook groups addressed the problems of critical mass and the prisoner’s dilemma, disparity in work and benefit and unobtrusive accessibility. However, at the time Facebook still needed to improve on exception handling. I will be using the “No Cornellian in Poverty” group that was formed several years a year ago as a running example to illustrate these concepts.

1)    Critical mass and the Prisoner’s Dilemma: According to Grudin, one of the biggest issues with groupware is that it does not always enlist the critical mass of users required to be useful to the individual user. Facebook groups addressed this problem by creating a social setting online where a user’s existing social network is mapped out online. Currently there are more than 700 million users on facebook using the site on a consistent basis to interact with people who are important to them. Especially in younger generations, many users have accepted a vast majority of their friends as “facebook friends.” So when it comes time to form a group, whether it be for a cause like the group used in this blog, or about anything else the existing critical mass is already there to form the group. “No Cornellian in Poverty” had over 450 members in the group from an admin list of 3 people—and this was well over a year after the group was formed. Clearly facebook groups had tremendous success at acquiring critical mass.

2)    Disparity in Work and Benefit: Another one of Grudin’s concerns with groupware applications is that they often require additional work from individuals who do not perceive a direct benefit from the work that they put in. The Facebook Groups application overcame this challenge by making it really easy to set up a Facebook group. Utilizing drop down menus, auto-fill features, radio buttons and text boxes, users of the Facebook group application could set up their group in a matter of minutes and then invite all their friends to join. The small amount of work is definitely worth the reward of garnering attention to or facilitating discussion about the Facebook group.

3)    Unobtrusive Accessibility: In his paper, Grudin states that groupware ought to ensure that features that support group processes are used relatively infrequently in comparison to more heavily used features. The beauty of facebook is that it gives individual users control over the quantity and nature of information they receive via email from the group. For example, some users may find the “discussion board” useful whereas others may find the “links” useful. In either case, a user can go into the group’s settings and customize the type and quantity of emails he or she receives from the group. This allows for the application to be less obtrusive.

4)    Exception Handling: Grudin argues that groupware should be able to handle a wide range of exceptions as well as be conducive to improvisation. Herein lies the one flaw with Facebook groups—it simply wasn’t built to handle exceptions. There are a whole range of types of groups and features that facebook groups never had. This includes features like: uploading documents, synchronizing calendars of members, communicating via video chat within the group, sending out mass text messages, etc,. There are definitely a number of exceptions that facebook simply wasn’t ready to handle at the time

Nevertheless Facebook groups made a number of important strides towards overcoming Grudin’s challenges for developers. Despite having difficulty with handling exceptions, it obtained the necessary critical mass, eliminated the disparity between work and benefit and made accessibility far less obtrusive. This progress seems to suggest that slowly groupware will eliminate all the challenges that Grudin presents, making virtual collaboration as efficient and beneficial as face-to-face interaction. Yet we ought to be a little more reserved in our optimism. After all there seems to be an inherent and irreplaceable value to personal interaction. Are we then chasing an illusive goal  or trying to conquer the unconquerable? It seems that only time will tell that tale.